Ai, done right.
Answers to the most common questions we are asked.
Exoda provides an Ai chatbot platform that lets you create powerful, multilingual bots trained on your website content, documents, or files. They can also draw on ChatGPT’s own knowledge or live web data, so your chatbot always has the right answer. With integrations for websites, WhatsApp, Telegram, Instagram, Facebook Pages, and Slack, plus options to choose between multiple Ai models and hand over to live chat when needed, Exoda provides your business with 24/7 customer support in one simple solution. Exoda is a service by Anton Nehmeh of Qatar.
We use all the best security practices, such as including no credentials directly in code, secure OAuth2 mechanisms, and both platforms used to store your data are SOC2 and GDPR compliant.
Exoda gives you full control to customise your chatbot so it feels like part of your brand. You can set the welcome message, choose the avatar, adjust colours, and style the chat window to match your website. Beyond appearance, you can also define your bot’s personality, tone of voice, and knowledge sources, ensuring it responds in a way that aligns with your business and delivers the right customer experience.
Yes — Exoda securely stores all your chat history so you can review every conversation (quality control) and view them inside your bot’s control panel under History, search and filter past interactions, or export them for reporting. You also have the option to receive chat transcripts by email, making it easy to stay on top of customer conversations.
Exoda supports a wide range of content sources to train your chatbot. Our advanced crawler can scan entire websites and sitemaps, while you can also upload documents such as PDF, DOC, DOCX, CSV, and XLS files, or connect Google Sheets and YouTube video URLs. On top of that, your bot can combine this content with ChatGPT’s own knowledge and even live web data, ensuring it always has the most complete and accurate information to respond with.
Yes, the chatbot supports 95 languages, allowing it to assist chatbot users in their preferred language automatically by text or voice or with the images they upload to the chat.
Yes — with Exoda you can create multiple chatbots, each tailored for different purposes such as support, sales, lead generation, or research. Every bot can have its own prompt, knowledge sources, personality, and tone, allowing you to design unique personas that fit specific roles within your business.
Yes — you can upgrade or downgrade your plan at any time, so you’re never locked in. Upgrading gives you instant access to more features, chatbots, and message allowances, while downgrading will reduce what’s available based on the plan you choose.
No you don’t. You can use our backend to connect to other platforms and channels without having the need of having on a website.
Installing Exoda chatbots on your website is simple — just copy and paste a small snippet of code, and your chatbot will appear instantly. You can also embed it using other available options, and if you ever run into difficulties, we provide a free install service to help you get set up.
Yes you can! Each chatbot can also be dealing with multiple conversations at once too.
Yes we do, and do so regularly.
Yes! With the powerful web crawler, Exoda chatbots can crawl and extract data from almost any website, including javascript sites and those that have active firewalls.
Yes. Exoda works seamlessly across desktop and mobile. Your chatbots automatically adapt to smaller screens, so visitors can interact with them just as easily on smartphones and tablets as they would on a computer. You can also create and manage your own chatbots via your mobile phone too.
Yes. You can set up your chatbot to respond to an incoming email to multiple different email addresses. You can also opt to look at the response it created before approving and pressing send.
Exoda integrates with over 8000+ different apps by utilising the Zapier integration. It also has native integrations with Make.com, Facebook Messenger, Slack, Instagram, WhatsApp and Telegram. You can use your chatbot to take care of support on all your channels at no extra cost.
Exoda currently employs the following LLM’s (Large Language Models):
OpenAI™ — GPT-4o, GPT-4o Mini, o4 Mini, GPT-4.1, GPT-4.1 Mini, GPT-4.1 Nano, o3, GPT-5, GPT-5 Mini, GPT-5 Nano.
Anthropic™ — Claude 4 Sonnet, Claude 3.5 Haiku.
Google™ — Gemini 2.0 Flash, Gemini 2.5 Flash, Gemini 2.5 Pro.
Yes. If the chatbot is unable to answer a question, your bot can ask the user if they would like to speak to a human. You will be notified and have the opportunity to take control of the conversation as the chatbot’s owner. This feature is currently only available on the business plan and above.
Don’t worry, you can easily buy more credits to add to your account or just upgrade to a higher plan with more message credits.
No, it is not. Exoda connects to OpenAI via its API service, and as such, your data is not being used to train the Large Language Model.
Yes you can. You can see the maximum amount of pages allowed per website in the chatbot pricing plans.
Absolutely. Exoda is built on scalable cloud infrastructure and has recently been upgraded with a high-performance crawler that can handle large, content-heavy websites. Whether you’re running a small site or a high-traffic platform, Exoda is designed to scale with your needs and deliver fast, reliable responses.